Now Hiring - Screener/Receptionist (WHEAP-Wisconsin Home Energy Assistance Program) in Milwaukee, WI

The Screener/Receptionist is responsible for implementing administrative systems, procedures, policies, and administrative projects that includes scheduling appointment, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, customer services, arranging conference calls, providing, and making community resource available and data entry.**
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WHEAP Screener/Receptionist Job Responsibilities:

• Schedule appointments for UMOS program applicants/participants to meet with staff members and/or provide direction to appropriate partner agency staff or other community resources.
• Responsible for updating all program documents such as intake files, confidentiality documents, and record keeping.
• Assess immediate needs, and direct applicants to appropriate services and/or programs.
• Coordinate intake schedules, staff meetings and program community events.
• Assist staff with organizing all outreach materials, outreach activities and community presentations.
• Assist staff with translating community presentations such as flyers, PowerPoint presentations.
• Track program data and statistics present to staff on monthly program activities.
• Assists in the preparation of staff meetings, outreach events, and other related meetings.
• Required to use a variety of office equipment, such as the fax machines, photocopiers, scanners, and videoconferencing’s uses several types of telephone systems along with email programs.
• Will coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients, answers and relays calls and messages, with follow-up to recipient in a professional manner.
• Open, sort, and distribute incoming correspondence, including faxes and email and schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors.
• Receives visitors and program applicants/participants in a customer-oriented manner, gives program information to callers and visitors and directs to appropriate staff member.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies and verifying receipt of supplies.
• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques.
• Prepares and modifies documents including correspondence, reports, drafts, minutes, contracts, memos, emails, and other documents as requested.
• Assists in coordination of planned activities, workshops, conferences, travel arrangements, venue arrangements.
• Provide technical assistance, training and support to fresh staff as needed.
• Attend meetings, conferences, workshops, and performs special projects and other related duties as assigned.

WHEAP Screener/Receptionist Job Qualifications:

• High School Diploma (or equivalent) supplemented by post-secondar education, or equivalent related training.
• Minimum of six month of work experience in customer service or related industry. Demonstrated ability either through education and/or experience, knowledge of corporate office protocol, and customer service-oriented practices and procedures.
• Bilingual Spanish/English preferred.
• Demonstrated ability to speak clearly, pleasantly, and courteously, and must possess good listening/comprehension skills.
• Must possess good organizational skills and have the ability to digest program facts and interpret them to visitors and applicants for services.
• Knowledge and experience in recent computer software, word perfect/Microsoft Word, Excel, with demonstrated ability to type a minimum of 50 words per minute.

Additional Eligibility Requirements:

• Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location: Milwaukee,Wisconsin,53207,United States, Milwaukee, WI 53207

Job Type: Full-time

Pay: $13.64 - $17.05 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Work Location: In person